frequently asked questions
DO YOU OFFER FREE HAIR ADVICE?
We offer free 15 minute consultations to all customers. We think it’s important that you get to know our team and gain some valuable advice before deciding whether we are the right salon for you. An appointment is required for a consultation. Following on from this, there is no obligation to book an appointment with us.
why do i need a skin test?
Your health and well being is a priority. Some people already have or can develop an allergic reaction to hair colour products. If you are a new customer recommend you come for a patch test 48 hours before you appointment.
how do you price your services?
Our services are priced on the length of time for technique and all the treatments which are required to achieve your desired look. If your hair is past shoulder and waist length, there will be an additional charge. If you require additional tones, and treatments they will be added to the total price. Keratin treatments, Texture Release and Relaxers there is an additional charge for length, thickness, cuts and finish. For hair extensions, pricing is dependant on chosen method, length and colours. If you are unsure of pricing, book a free 15 minute consultation with one of our stylists
do you have parking?
You can park outside the salon using the pay and display for a maximum of 2 hours before you will have to renew your ticket. If your appointment is likely to take longer than 2 hours, we advise that you park in a public car park, situated within walking distance on
Whitmore, Fold, Faulkland & Broad street.
Use the Ringo app to pay for parking online
how far in advance do i have to book?
In order to secure your ideal appointment time, please be sure to book your appointment 2 weeks in advance. Evenings and weekend appointments are our most popular times and we advice to book at least 3-4 weeks in advance. Dates can be changed up to 48 hours if needed.
can i reschedule my appointment?
You can reschedule your appointment up to 48 hours before, if needed.
If you reschedule more than twice we may ask for a small deposit to secure your appointment. If you fail to attend your appointment without contacting the salon, we are under no obligation to carry out future services
what happens if im late fo an appointment?
We ask that you arrive promptly for your appointment, approximately 5-10 minutes prior to your scheduled time. Should you arrive late, we will do our best to keep your arranged appointments, however do have a 15 minute cut off. We are not obliged to carry out treatments after this time as this may impact on the stylists. We may have to shorten or change the appointment to another time or date to ensure the stylists other guests for the day aren’t affected.
why do i need to pay a deposit?
A deposit is required to secure all appointments. This is to ensure stylists time is covered and to limit the number of no shows. Deposits are deducted from your total bill. If you fail to attend your appointment, deposits are non refundable.
can i cancel my appointment?
Due to the nature of our work and the demand for our stylists time, we we request a minimum of 48 hours/ 2 days notice for cancellations in order to fill the appointment space with someone from our waiting list.
If an appointment is rescheduled or cancelled without the required 48 hours minimum notice, a deposit will be required to secure a further appointment.
WHat are your openning hours?
We are open 5 days a week.
Monday closed, Tuesday - Wednesday 9am - 6pm, Thusday 9am - 8pm, Friday 9-6pm and Saturday 9am - 5pm
do you accept card payments?
We accept all major Credit & Debit cards including Visa, Mastercard & American Express. We also accept Paypal and bank transfers for all deposit payments
how do i book a voucher or special offer?
If you have a voucher from a partner agency ( Groupon ) we require full details of the voucher to confirm your booking. Vouchers are valid for new customers only, as an introductory offer. If you have previously used a voucher we will not accept this, and you will have to contact the partner agency for a refund. We advise you to read the fine print and terms and conditions of vouchers/special offers. Additional surcharges may apply. Special offers/discounts will only be accepted at time of booking and must be valid to receive a full discount.
do you offer refunds?
We do not offer refunds for services carried out or retail products. Our stylists time and products are required to carry out services. If you are unhappy with your hair, please let your stylist or a member of our team know as soon as possible. We will do everything that we possibly can to rectify your hair, until you are happy with the result. You must inform us within 3 days from your appointment date/time.