We offer a free 15 minute consultations for all customers. We think it’s important that you get to know our team and gain some valuable advice before deciding whether we are the right for you. An appointment is required for a consultation. Following on from this, there is no obligation to book an appointment with us.
why do i need a skin test?
Your health and well being is a priority. Some people already have or can develop an allergic reaction to hair colour products. If you are a new customer recommend you come for a patch test 48 hours before you appointment.
how do you price your services?
Our colour services include technique, toning and a wash and blow dry. If your hair is past shoulder length there will be an additional charge. If you require additional tones, haircut, or treatments, these are added on to the price. Keratin treatments, Texture Release and Relaxers there is an additional charge for length, haircut and finish. For hair extensions, pricing is dependant on chosen method, length and colours. If you are unsure of pricing, book a free 15 minute consultation with one of our stylists
do you have parking?
You can park outside the salon using the pay and display for a maximum of 2 hours before you will have to renew your ticket. If your appointment is likely to take longer than 2 hours, we advise that you park in a public car park, situated within walking distance on
Whitmore, Fold, Faulkland & Broad street.
Use the Ringo app to pay for parking online
how far in advance do i have to book?
In order to secure your ideal appointment time, please be sure to book your appointment 2 weeks in advance. Evenings and weekend appointments are our most popular times and we advice to book at least 3-4 weeks in advance. Dates can be changed up to 48 hours if needed.
can i reschedule my appointment?
You can reschedule your appointment up to 48 hours before, if needed.
If you reschedule more than twice we may ask for a small deposit to secure your appointment. If you fail to attend your appointment without contacting the salon, we are under no obligation to carry out future services
what happens if im late fo an appointment?
We ask that you arrive promptly for your appointment, approximately 5-10 minutes prior to your scheduled time. Should you arrive late, we will do our best to keep your arranged appointments, however do have a 15 minute cut off. We are not obliged to carry out treatments after this time as this may impact on the stylists. We may have to shorten or change the appointment to another time or date to ensure the stylists other guests for the day aren’t affected.
why do i need to pay a deposit?
We may request a deposit or prepayment to secure your appointment if it an online booking, if the services exceeds 60 minutes, if you have failed to attend previous appointments, or the appointment is booked for a busier time. A £50 deposit is required to secure all hair extension appointments, and must be paid at your consultation appointment.Deposits are deducted from your total bill. If you fail to attend your appointment, deposits are non refundable.
can i cancel my appointment?
Due to the nature of our work and the demand for our stylists time, we we request a minimum of 48 hours/ 2 days notice for cancellations in order to fill the appointment space with someone from our waiting list.
If an appointment is rescheduled or cancelled without the required 48 hours minimum notice, a deposit will be required to secure a further appointment.
We accept all major Credit & Debit cards including Visa, Mastercard & American Express. We also accept Paypal and bank transfers for all deposit payments
how do i book a voucher or special offer?
If you have a voucher from a partner agency ( Groupon ) we require full details of the voucher to confirm your booking. Vouchers are vaild for new customers only, as an introductory offer. If you have previously used a voucher we will not accept this, and you will have to contact the partner agency for a refund. We advise you to read the fine print and terms and conditions of vouchers/special offers. If you have seen a special offer via social media, or received a special offer email, please inform the stylists at the time of booking. Special offers via email are required to be presented at appointment and must be valid to receive a full discount.
do you offer refunds?
If you are unhappy with your hair, please let your stylist or a member of our team know as soon as possible. We will do everything that we possibly can to remedy anything that you don’t like about your hair, until you are happy with the result. As a general rule we do not give refunds on hair services. If you are unhappy with your hair, we will do everything we can to correct it. You must inform us within 24 hours from your appointment date/time.
We will refund products that are unused and with the presentation of the receipt.